Dispute logo



Small Claims Court

How to Sue JetBlue Airlines [2022 Guide]

Updated December 13th 2022

8 min read

Do you have a problem with JetBlue? This guide provides all the necessary steps on how to sue them in small claims court.

How to Sue JetBlue Airlines [2022 Guide]

How to Sue JetBlue Airlines [2022 Guide]


Trey Salm


It can almost feel impossible to avoid some kind of headache when traveling by air nowadays. Flying can be a real chore between flight delays and lost baggage. Most of us are happy to suck it up and smile through the challenges, knowing that friends, family, or at least a warm bed await us at the end.

But what about when things go even more wrong? Did the Airline lose your bags? Have they oversold your flight and stranded you from the flight and a family get-together? Do they need to pay for a refund but won't? This guide will explain how to sue JetBlue Airlines to get payment for whatever injustice has occurred. If you're unsure where to start, maybe check out our guide on the worst airlines in America .

What to Know About Suing JetBlue Airlines

JetBlue Airlines can be sued for $15,000 in their home state of Delaware in small claims court. In another state, it can be as much as $20,000.

People often reach out to us and ask about suing the company for:

  • oversold flights and getting bumped from a flight.
  • lost or delayed delivery of your luggage.
  • breach of terms under its contract of carriage.
  • refusals to honor refund policies.
  • damaged luggage.
  • flight delays.

Going through one of these experiences can be disappointing but when they add up? You may want recompense. And while you can and should contact their customer operations team, there are also other ways to recover what you are owed.

Consider filing a small claim case with Dispute. Our platfom makes it easy to send a demand letter from your phone or computer. And if that doesn't work, we’ll help you get your voice heard. You can show you mean business by filing a small claims case. You usually don't need a lawyer for small claims, so don't worry about the excess cost.

Settle your dispute with a demand letter

Demand letters have an 85% success rate

The first step of suing JetBlue Airlines in Small Claims Court

One thing you should consider when suing JetBlue Airlines is that you are going after the right legal entity. Big companies often own many smaller companies that are interwoven. So, be sure to look over the terms of service and contracts you signed with JetBlue Airlines for any other businesses they mention. By moving forward with a lawsuit against the wrong company, you run the risk of having your case dismissed by the court. That can be an expensive lesson to learn if you're asked to refile in another court or with new information.

In many cases, the legal name of JetBlue is JetBlue Airways. but be sure to double-check!

Is a Lawyer Required in Small Claims Court?

Not necessarily.

One of the easier things about small claims court is that lawyers aren’t usually required. This may make the small claims process less intimidating and more affordable. But, still, the small claims process can get complicated. Consider filing through Dispute, as we simplify the small process with our software.

It's never a bad idea to get legal advice from a lawyer. You can speak with a lawyer and ask for help with your small claims. But check your local small claims laws before you bring your lawyer to court. They may not be allowed to join you during the trial.

Is Small Claims the Only Option?


You can message through customer support, or social media, or talk to agents in person. But if you feel that they aren’t taking you seriously, small claims are another avenue to get your voice heard.

Find JetBlue's Registered Agent

If you’re suing JetBlue Airlines in a different state than their home of Delaware, then you might need to name a different registered agent. But you can always send a demand letter to The National Registered Agents, Inc. in Delaware no matter what state you’re filing in.

Their address is:

JetBlue Airways

National Registered Agents, Inc.

160 Greentree Dr. Ste 101

Dover, DE 19904

If you wish to sue a different airline, check out our articles on suing American and Delta Airlines.

How to Write a Demand Letter to JetBlue Airlines

demand letter is a formal letter asking for payment. Strongly worded demand letters on professional letterhead have a better chance of reaching a settlement out of court than regular letters. At Dispute, you can generate a demand letter in minutes.

  1. On the top, in the address block, put in the company name and address. You can find the registered agent at the bottom of this page.
  2. Next, put the subject line as 'Re: Demand for Payment'
  3. In one sentence, tell them how much JetBlue Airlines owes you which you will claim in your small claims lawsuit.
  4. Then, in a few sentences describe your issue.
  5. Finally, write in plain language that you will go to small claims court if necessary.
  6. Don't say that you will do anything else, such as speaking poorly about them.
  7. On the bottom, include your name and address

How to Send a Demand Letter to JetBlue Airlines

After you write the demand letter to JetBlue Airlines, you’ll want to send it to their registered agent so that it’s guaranteed to go to the legal department. It's helpful to send it in a way that has a tracking number. Proof that it was sent and reached them can become important evidence in your case.

Demand letters are often mailed. But if you don’t have time to find a printer, buy an envelope, and visit a post office - we can generate it, and mail it on your behalf. Send your demand letter with just a click from the comfort of your home.

File your small claims forms against JetBlue Airlines

If JetBlue Airlines does not pay you after receiving the demand letter, you can file a small claim to get your money back. Although this can be complicated, small claims is at least simpler than most other courts. There are some county guidelines you’ll have to follow, but filing with Dispute can make it easier for you.

You’ll want to find and prepare your small claims form based on where you decide to sue. Usually, people sue where the defendant lives or does business. Then, wherever you decide to sue, look up the county's small claims rules. They’ll provide details on their website about what small claims forms are necessary. You can read more about the small claims process here.

Serve your small claims paperwork to JetBlue Airlines

One of your final steps before the hearing will be to physically provide the small claims paperwork (returned from the court) to JetBlue Airlines. That is called "serving" or the defendant's service.

It's important to know that you are not allowed to serve the defendant yourself, but you can find someone else to do it. A lot of people hire professional process servers or their local law enforcement. It's important to know that with service there are legal guidelines that you must follow so that your case can go to court.

Defendants may sometimes avoid service. In order to keep your court date, you should consider hiring a professional process server so that you can be sure all legal guidelines are appropriately followed.

Go to your Hearing against JetBlue Airlines

On the day of your small claims hearing, you'll want to arrive early and well-prepared. Bring three copies of all the evidence you want to present, and if your hearing is remote, reach out to the court clerk to find out how you can provide those documents in advance. Like with filling out the paperwork, and serving the other party, breaking the rules of the court can result in your case being dismissed.

How Much it Costs

So how much will you spend by suing JetBlue Airlines in small claims court?

  • Court Filing Fees: The amount you will pay to file a small claims lawsuit depends on how much you are suing for and where you are suing. You can expect to pay between $30 to $400 to file the lawsuit. If you cannot afford to pay court fees, you can ask the court to waive the fees.  ‍
  • Serving Costs: Once the lawsuit is filed, you must notify JetBlue Airlines that you have sued them. This is called "serving." Serving Costs can range from $20-100 depending upon the local area.

‍Remember, if you win, you can request that JetBlue Airlines pay for your court fees and serving costs.‍

The Benefits of Small Claims Court

  1. Court filing fees are cheaper in small claims than in other courts.
  2. The process is faster in small claims than in other courts, as your hearing will usually be scheduled 30-70 days after you file the lawsuit.
  3. Lawyers are generally not allowed in small claims, which helps keep the costs of suing low.  

Taking the First Step in Your Lawsuit

If all of this work seems complicated or daunting, rest assured that it's easier than it initially seems. 2.7 million small claims court cases are filed annually in the US, which is only growing as more people realize how easy it is to enforce their legal rights in court.

There's no rush. But when you're ready to sue JetBlue Airlines, you can get started with a simple demand letter online. Please get in touch with us if you have any additional questions.

Settle your dispute with a demand letter

Demand letters have an 85% success rate

Settle your dispute faster.
Start for free and see how easy it is. In 5 minutes or less.

Related articles

How to Sue Suddenlink

Learn how to take legal action against Suddenlink with our step-by-step guide. Get the justice you deserve and hold Suddenlink accountable.

· 8 min read