Amazon has grown to become the largest and most popular e-commerce marketplace. However, as with any online store or marketplace, there will always be some fraudulent sellers looking to make a quick buck by listing fake products or cheap knockoffs and taking your money for them. If you have purchased a product from Amazon that is either fake or broken, you may be able to get your money back by suing them for a refund using the legal process. Here are three simple steps on how you can do so.

Step 1: Talk to Customer Support

The first step to suing Amazon for a refund is to talk to customer support, especially if the seller of the product is not the Amazon-branded seller but the third-party seller that sold the product. If the product is faulty, damaged, or fake, you can simply file a claim to get a full refund from Amazon. However, for some products, you may not get a full refund, and for others, it might be better to sue Amazon for a refund instead.

The next step is to write and send Amazon a letter of legal demand. A demand letter is where you let them know that you are aware of your rights as a consumer and that you wish to get a refund, otherwise you will be suing them in small claims court. In the letter, you have to clearly state that you have bought a faulty product from them, paid them, and therefore you are demanding a refund. You can write this letter yourself, or start with a professionally written template from Dispute. If you send a strong demand letter, it will often get escalated to their legal department which will respond to avoid a public lawsuit.

Step 3: File Court Paperwork and Serve Them Papers

After sending the demand letter, if Amazon does not respond or if they ignore your letter, you can then file court paperwork and serve them papers. This means that you are officially suing them in court and letting them know about it. You will have to file a petition or complaint, and you need to serve Amazon’s registered agent with the lawsuit papers. You can hire a professional process server, or you can get a friend or family member who is not part of the lawsuit to do it. You should do this after 30 days of sending them your letter of demand if they do not respond. The easiest way to fill out the paperwork, sign/notarize it, and get it filed in court is to use Dispute to file a small claims case online, without a lawyer.

Step 4: Go to Court and Get a Final Verdict

Finally, if you have filed a complaint against Amazon and you have served them papers, you will go to court, talk to the judge, and get a final verdict. The benefit of doing this in small claims court is that you don't have to hire a lawyer to represent you in court, and you don't have to know much about the formal legal terminology - you can argue your case in plain English.


Depending on your situation and the product you have bought from Amazon, you may be able to sue them for a refund and win your case. To do this, you have to talk to customer support first, and if they don’t help you or they don’t resolve your issue, you have to send them a letter of legal demand. Finally, if they don’t respond to the letter, you have to go to court and get a final verdict. If you follow these steps, you will be able to sue Amazon for a refund and win your case.

How to Start

The easiest way to start is to use Dispute to prepare and send your demand letter. When you get a letter from Dispute, you get a professional template (just fill in the details about your case) and you get their logo on the letter which informs the other party how easy it will be for you to file a lawsuit in court. Your letter is sent within 1 business day by Priority Mail with tracking so you have proof it got there. Approximately 70% of letters result in people winning their case. You can also start by reading the articles linked above and write and mail a letter yourself.

Frequently Asked Questions