Dispute logo

Products

Learn

Small Claims Court

How to File A Complaint Against an Auto Repair Shop

Updated May 2nd 2022

3 min read

But what if the auto repair shop doesn't handle the job well? If you're overcharged, the work isn't done right, there are excessive delays, or you're mistreated somehow, you may want to file a complaint. Here's how to do that.

How to File A Complaint Against an Auto Repair Shop

How to File A Complaint Against an Auto Repair Shop

author

Michelle B

Author


Needing auto repair can be frustrating. It usually means time off work, inconvenience, and expense. But, whether something on your car has broken down, worn out over time, or you've been involved in an accident, you want to correct the issue quickly.

But what if the auto repair shop doesn't handle the job well? If you're overcharged, the work isn't done right, there are excessive delays, or you're mistreated somehow, you may want to file a complaint. Here's how to do that.

Image

Work With the Shop Directly First

Sometimes, an auto repair shop will do something wrong and not realize it. Or perhaps one of the workers doesn't care about quality, but the owner or manager does. In those cases, you can get the support you need by reaching out to the manager or auto repair shop owner for resolution.

Make sure you're professional and direct to explain the problem as you see it and ask for a proper resolution to the concerns you have. An auto repair shop wants to keep you as a customer in most cases. The shop will also want to keep a good reputation, so they'll do what they can to make it right.

If that's not the case for you, though, or if your concerns are brushed off and not taken seriously, you may have to escalate the problem to get some help.

Reach Out to a Consumer Protection Agency

Every state has some form of a consumer protection agency. It may be called that, or something similar. Reaching out to the one for your state of residence gives you an advocate to work with the auto repair shop. In many cases, reaching out to consumer protection is enough to get the auto repair shop to take your claim seriously and investigate the issue. Shops that don't do that know that a customer might sue, which can get expensive.

Suing the shop could also lead to discovering other problems that the shop might be hiding or other customers who are also unhappy with their treatment. Because of that, the auto repair shop will be more likely to address the issue and get it handled before it becomes a more significant problem for them. Still, some shops will insist they've done nothing wrong. If you still feel you have a case against them, taking them to court may be required.

Small Claims Court Can Help Resolve the Issue

One of the ways to resolve an issue with an auto repair shop is to sue in small claims court. When you make a claim, it's generally because other avenues haven't worked. If you've tried to work with the shop to address the problem and brought your complaint to the attention of your state's consumer protection agency, you may want to pursue small claims as your next step. In most (but not all) states, you can work with an attorney to have representation when you go to court.

Get Dispute to file your small claims case online today. Win back the money you deserve.

Related articles

5 Small Claims Court Mythbusters

Whether you loaned a family or friend money, paid for unsatisfactory service, or had another party violate a written contract, you may feel the need to seek reparations by suing. But concerns over the cost of retaining a lawyer and the time you will need to dedicate to the matter cause many people to let the other...

· 5 min read