Arbitration is a process of resolving disputes outside of court, in which parties agree to have an arbitrator or panel of arbitrators make a binding decision. It is a part of private contracts between businesses and customers as well as several small claims court systems. If you have a dispute with someone and have agreed to arbitration, you may be wondering what to expect at your arbitration hearing. Here is a general overview of what you can expect:

Pre-Hearing Procedures

Before the arbitration hearing, there are several pre-hearing procedures that will occur. First, the arbitrator(s) will be selected, and the parties will agree on the date, time, and location of the hearing. Then, the parties will exchange any relevant documents and evidence that they plan to present at the hearing. This process is known as discovery.

At this stage, it's also a good idea to hire an attorney who can represent you and guide you through the arbitration process. Your attorney can help you prepare your case, gather evidence, and present your arguments at the hearing.

The Arbitration Hearing

On the day of the arbitration hearing, the parties and their attorneys will gather in a conference room or other appropriate location. The hearing will typically begin with an opening statement from the arbitrator, who will explain the rules and procedures that will be followed during the hearing. The arbitrator may also ask the parties to confirm that they agree to the rules and procedures.

After the opening statement, the parties will present their case. This may include calling witnesses, presenting evidence, and making arguments. The order of presentation may be determined by the arbitrator, or the parties may agree on the order beforehand. Each party will have an opportunity to cross-examine witnesses and challenge evidence presented by the other side.

During the hearing, the arbitrator may ask questions or request additional information from the parties or witnesses. The arbitrator may also take breaks as needed, and may schedule additional hearings if necessary.

Once both parties have presented their case, the arbitrator will close the hearing. The arbitrator will then take some time to review the evidence and make a decision.

The Arbitration Award

After the hearing, the arbitrator will issue an arbitration award, which is a written decision that sets forth the arbitrator's findings and conclusions. The award will typically include a summary of the evidence presented, the arbitrator's legal analysis, and a final determination of the dispute.

It's important to note that arbitration awards are generally binding and final. This means that the parties must accept and abide by the decision unless there are legal grounds to challenge the award. Grounds for challenging an arbitration award are limited and typically include fraud, bias, or misconduct by the arbitrator.


Arbitration hearings can be a useful and efficient way to resolve disputes outside of court. However, it's important to understand what to expect at your arbitration hearing and to be prepared. By hiring an experienced attorney, gathering evidence, and presenting your case effectively, you can increase your chances of a successful outcome. If you have any questions or concerns about your arbitration hearing, be sure to discuss them with your attorney.