Introduction to suing Tencent in Small Claims Court

Tencent Holdings Ltd. (aka Tencent) can be sued for $5,000 in their home state of New York in small claims court. In other states, it can be as much as $20,000.

People often sue the company for:

  1. Predatory Sales and Misleading Advertising
  2. Unauthorized Charges
  3. Illegal Data Collection
  4. Unethical Business Practices

Being misled by a mobile game developer can feel extremely frustrating. You already paid $5 or $20 for the game and now they are loading you or your child up with microtransactions? Have they found a way to charge your card for a monthly fee you didn't sign up for? You are within your rights to take action.

Consider generating a demand letter and small claims petition with Dispute. Easily send a demand for payment letter with our easy-to-use tools. And if that fails, we’ll help you get your voice heard. You can show you’re serious by starting your small claims. You won’t need a lawyer for small claims either, so you’ll be able to save.

The first step of suing Tencent in Small Claims Court

The first and most important thing to do when suing Tencent is to ensure that you sue the right legal entity. Big companies often own lots of smaller companies that are very interconnected, so be sure to review the contracts you’ve signed with EA for any legal entities they mention in your membership contract with them. By suing the wrong company, even if owned by the same parent company, you can have your case dismissed and you’ll have to file another small claims lawsuit.

In many cases, the legal name of Supercell is Tencent Holdings LTD., but be sure to double-check!

Do I need a lawyer to file small claims against Tencent?

Not necessarily.

The beauty of small claims court is that lawyers aren’t required. This makes small claims less intimidating and more affordable for most Americans. But the small claims process can get complicated. Consider filing through Dispute, as we simplify the small process with our tools.

Some find it helpful to get legal advice from a lawyer. So you can ask a lawyer for help with your small claims. But check your local small claims laws before you bring your lawyer to court. They may not be allowed to join you during the trial.

Is small claims the only way to get Tencent attention?


You can message through customer support, social media, or talk to agents in person. But if you feel that they aren’t taking you seriously, small claims is another avenue to get your voice heard.

The registered agent of Tencent in the state of incorporation is:

Law Debenture Corporate Services Inc.

400 Madison Avenue, 4th Floor

New York, New York 10017

(212) 750-6474

If you’re suing Tencent in another state, then you might need to name a different registered agent. You can always send a demand letter to their official headquarters no matter what state you’re filing in. This will ensure it reaches their legal department.

How to write a Demand Letter to Tencent

demand letter is a formal letter asking for payment. Strongly worded demand letters on professional letterhead have a better chance of reaching a settlement out of court than regular letters. At Dispute, you can generate a demand letter in minutes.

  1. On the top, in the address block, put in the company name and address. You can find the registered agent at the bottom of this page.
  2. Next, put the subject line as 'Re: Demand for Payment'
  3. In one sentence, tell them how much Tencent owes you which you will claim in your small claims lawsuit.
  4. Then, in two to three sentences describe your issue. (ex: why you are owed for Failure to deliver package)
  5. Finally, state in plain language that you will go to small claims court if necessary. Don't say that you will do anything else, such as speaking poorly about them.
  6. On the bottom, include your name and address

How to send a demand letter to Tencent

After you write the demand letter to Tencent you’ll want to send it to their registered agent so that it’s guaranteed to go to the legal department. Make sure that you get a tracking number for the mail you send them. It can become important evidence in your case.

Demand letters are often mailed. But if you don’t have time to find a printer, buy an envelope, and visit a post office, we can mail it for you. Send your demand letter with just a click from the comfort of your home.

Start your small claims forms against Tencent

If Tencent does not pay you after receiving the demand letter, you can file a small claim to win your money back. Although this may sound complicated, small claims is actually less complicated than regular court. There are some county guidelines you’ll have to follow, but filing with Dispute can make it easier on you.

You’ll need to find and prepare your small claims form based on where you decide to sue. Usually, people sue where the defendant lives or does business.

Then, wherever you decide to sue, look up the county small claims system. They’ll provide details on their website about what small claims forms are necessary. You can read more about the small claims process here.

Serve your small claims paperwork to Tencent

One of the last steps before your trial will be to physically give the small claims paperwork to Tencent. This is called “serving” the defendant. You can’t serve the defendant yourself, but you can find someone else to do it. Many people hire professional process servers. There are legal guidelines that you must follow so that your case can go to court.

Defendants may sometimes avoid service. In order to keep your court date, you should hire a professional process server so that you can be sure all legal guidelines are appropriately followed.

Go to your small claims trial against Tencent

On the date of your small claims trial, be sure to arrive early and well prepared. Bring at least three copies of all evidence you intend to present, and if your hearing is remote be sure to have provided copies in advance to the other party and to the court. Failure to follow the strict local guidelines can result in your case being dismissed, but if you’ve followed the rules then you can often win by default when the other party doesn’t show up.

How Much it Costs

So how much will you spend by suing Tencent in small claims court?

  • Court Filing Fees: The amount you will pay to file a small claims lawsuit depends on how much you are suing for and where you are suing. You can expect to pay between $30 to $400 to file the lawsuit. If you cannot afford to pay court fees, you can ask the court to waive the fees.  ‍
  • Serving Costs: Once the lawsuit is filed, you must notify EA that you have sued them. This is called "serving." Serving Costs can range from $20-100 depending upon the local area.

‍Remember, if you win, you can request that Tencent pay for your court fees and serving costs.‍

The Benefits of Small Claims Court

  1. Court filing fees are cheaper in small claims than in other courts.
  2. The process is faster in small claims than in other courts, as your hearing will usually be scheduled 30-70 days after you file the lawsuit.
  3. Lawyers are generally not allowed in small claims, which helps keep the costs of suing low.  

Taking the First Step in Your Lawsuit

If all of this work seems complicated or daunting, rest assured that it's easier than it initially seems. 2.7 million small claims court cases are filed annually in the US, which is only growing as more people realize how easy it is to enforce their legal rights in court.

There's no rush. But when you're ready to sue Tencent, you can get started with a simple demand letter online. Please get in touch with us if you have any additional questions.

Frequently Asked Questions:

How do I file a support claim with Tencent?

Whoops, did you mean to file a claim and not a small claims case against Tencent? You can file a claim with them directly on their website if you think they can resolve the issue in a way that's faster and easier than going to court.