T-mobile had a data leak in June 2022 that affected 30 million accounts. Was your data leaked, and in-result were you the victim of a crime? Have you found rogue charges on your account that Sprint can't and won't explain? There may come a time when you ask yourself questions like "How do I sue?" and "How do I get paid back for this damage?"

The solution is located within your T-Mobile or Sprint "Terms and Conditions," which governs your contract. You could sue T-Mobile in small claims court. But what if your dispute falls outside the court's jurisdiction? In that case, you can use arbitration.

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‎How does Arbitration against T-Mobile or Sprint work:

  1. The Start: To begin an arbitration proceeding, you must send a "Demand for Arbitration" letter, a copy of the arbitration provision from the contract between the parties, and the appropriate filing fee to the American Arbitration Association (AAA).
  2. Confirmation from the AAA: The AAA will respond and acknowledge your request within approximately 15 days. They will use this time to provide the other party with the ability to respond or file a counter-claim.
  3. Choosing your arbitrator: The AAA will then provide both parties with a list of arbitrators from the AAA National Roster of Arbitrators. If you cannot agree with the defendant upon the arbitrator, the AAA will reach out with a deadline for you to state your preferences from the list. After, the AAA will choose the most mutually agreed upon arbitrator(s) to oversee the case. This can take up to 30 days.
  4. Preliminary Hearing: Next, the AAA will set a date for a "preliminary hearing." The arbitrator holds this with both parties. This hearing is the first time you, T-Mobile/Sprint, and the arbitrator will discuss the case, such as exchanging information, witness lists, and dates. At the hearing, the "Scheduling Order" is established. This document can dictate specific dates for both parties to submit more detailed statements of claims, file requests for production, complete depositions, disclose experts, and file dispositive motions. It will also state when the official hearing is to take place.
  5. The Hearing: Following the preliminary hearing and the deadlines set by the scheduling order is your official hearing. You and T-Mobile / Sprint will be asked to present testimony and evidence to the arbitrator.
  6. Post-Hearing Submissions: Sometimes, but not always, the arbitrator may allow either party to submit additional documentation, usually shortly after the hearing, for consideration.
  7. The Award: The arbitrator closes the record and, within 30 days, issues a decision addressing all claims raised in the arbitration. The decision may direct one of the parties to pay the other or direct both parties to another kind of compromise.
  8. The End: The services of the arbitrator and the AAA are completed when the award is issued. 

Frequently Asked Questions about Arbitration with T-Mobile/Sprint:

  • "How much does it cost?" - The AAA has tiered pricing based on their Commercial Arbitration services. Dispute's platform can help you generate, file, and serve your claim for $299 plus AAA's fees.
  • _"How long does it take?" - T_he AAA estimates up to 288 days for the entire process to conclude.
  • How do I start? - Dispute can help you generate and file your Demand for Arbitration package from your phone.

Have multiple cases? Learn more about high-volume discounts or our self-managed enterprise product.