Leaving your home, and going out to enjoy a hotel can be a fun experience that you share with a loved one. But, if something goes wrong during your stay, it can be frustrating. Each week, hotel patrons across the United States experience problems and frustrations at hotels, whether that is bed bugs, personal injury, property theft, or negligence.

If this sounds like a time you have had recently with IHG Hotels and Resorts, then you should know you have options to get justice. This guide will explain how to sue IHG Hotels and Resorts to get paid back.

Also, check out our guide on the worst hotel chains in America to try and avoid this from happening in the future.

What to Know About Suing IHG Hotels and Resorts

IHG Hotels and Resorts is able to be sued for $15,000 in their home state of Georgia in small claims court. In another state, it can be as much as $20,000.

People often reach out to us and ask about suing the company for:

  • Failure to Refund
  • Unexpected / Unaccounted Charges
  • Failed to Honor a Reservation

Experiencing one or more of these issues can be difficult and frustrating. And while you can contact customer service, there are also other ways to recover what you are owed.

You may want to consider filing a small claim case and you can do so with Dispute. Our software enables you to send a demand letter from your phone or computer. And if that doesn't work, we can still help. You can communicate you mean business by filing a small claims case. In most cases, you won’t need a lawyer for small claims either, so don't worry about any high cost.

Is a Lawyer Required in Small Claims Court?

Not often.

One of the easier things about small claims court is that lawyers usually aren’t required. This can make the small claims process less complicated and more affordable. But, nonetheless, this process can be difficult. You may want to file through Dispute, as we simplify the small process with our software.

That said, it can be a good idea to get legal advice from a lawyer. A lawyer may be able to offer you insight when it comes to filing

You can speak with a lawyer and ask for help with your small claims. You can also check your local small claims laws before you bring your case to court. That will help you understand if a lawyer can join you during the trial.

What to Do Before Suing IHG Hotels and Resorts in Small Claims Court

Contact IHG Hotels and Resorts Customer Service

You can reach out to their customer service team and ask them to solve your problem.

Their number is: 1 (888) 465-4329

Contact IHG Hotels and Resorts on Twitter

IHG Hotels and Resorts often respond to customer complaints on Twitter within the same day. You can reach them here:


Try a Demand Letter

demand letter is a letter asking for payment. A well-written, strongly worded demand letter on professional letterhead has a better chance of reaching a settlement out of court than a regular letter.

At Dispute, you can generate a demand letter in minutes.

If you do decide to sue IHG Hotels and Resorts in small claims court, you may be first required to request (via demand letter) your money or property back before you can file the lawsuit. Checking with the court on their procedures and policies can help clear up any confusion on if it's required or not.

Follow these steps to write a formal demand letter:

  1. On the top, in the address block, put in the company name and address. You can find the registered agent below.
  2. Next, put the subject line as 'Re: Demand for Payment
  3. In one sentence, tell them how much IHG owes you, which you will claim in your small claims lawsuit.
  4. Then, in a few sentences describe your issue.
  5. Finally, write in plain language that you will go to small claims court if necessary.
  6. Don't say that you will do anything else, such as speaking poorly about them.
  7. On the bottom, include your name and address

IHG Hotels and Resorts Registered Agent:

Intercontinental Hotels Group Resources, Llc

Corporation Service Company



If you wish to sue a different hotel, check out our articles on suing Wyndham or Marriott Hotels.

How to Send a Demand Letter to IHG Hotels and Resorts

After drafting your demand letter, you will want to send it out to their registered agent so that it reaches the appropriate legal department. It's helpful to send it in a way that provides you with a tracking number. This can be helpful to show during your hearing that your letter was sent and reached them.

If you don't have the time to 1) find a printer, 2) buy an envelope, and 3) visit a post office to buy a stamp, Dispute can generate it and mail it on your behalf. Send a demand letter in just a few minutes from the comfort of your home with our platform.

Fill Out and File your Small Claim Against IHG Hotels and Resorts

If IHG Hotels and Resorts won't pay you after receiving the demand letter, you can file a small claim to try and get paid back. And while this can be difficult, small claims courts are easier to use than most other types of court. There are some county guidelines you’ll have to follow, but filing with Dispute can make it easier for you.

You’ll want to obtain your small claims forms from the court where you decide to sue. People often sue where the defendant lives or does business. But, wherever you decide to sue, look up the county's small claims procedures. This will provide details about what small claims forms are appropriate.

You can read more about the small claims process here.

Serve your Small Claims Paperwork to IHG Hotels and Resorts

After you have filed your case and it is added to the court's docket, one of the final steps will be to physically provide the small claims paperwork (returned from the court) to IHG Hotels and Resorts.

That is called "serving" or the defendant's service.

It's important to know that you are not allowed to serve the defendant yourself, but you can find someone else to do it. A lot of people hire professional process servers or their local law enforcement. It's important to know that with service there are legal guidelines that you must follow so that your case can go to court.

Defendants sometimes try to avoid service. In order to keep your court date, you should consider hiring a professional process server so that you can be sure all legal guidelines are appropriately followed.

Go to your Hearing

When the time comes for your small claims hearing, it's smart to show up early and ready. Bring three copies of all the documents you want to present, and if your hearing is online, reach out to the court clerk to find out how you can provide those documents in advance. Remember, breaking the court's rules can result in your case being dismissed.

How Much Does it Cost?

So how much will you spend by suing IHG Hotels and Resorts in a small claims court?

  • Court Filing Fees: The amount you will pay to file a small claims lawsuit depends on how much you are suing for and where you are suing. You can expect to pay between $30 to $400 to file the lawsuit. If you cannot afford to pay court fees, you can ask the court to waive the fees.  ‍
  • Serving Costs: Once the lawsuit is filed, you must notify the hotel that you have sued them. This is called "serving." Serving Costs can range from $20-100 depending on the local area.

‍Remember, if you win, you can request that the other party pay for your court fees and serving costs.‍

Take the First Step in Your Lawsuit

If all of this work seems complicated or daunting, rest assured that it's easier than it initially seems.

2.7 million small claims court cases are filed annually in the US, which is only growing as more people realize how easy it is to enforce their legal rights in court.

There's no rush. But when you're ready to sue IHG Hotels and Resorts, you can get started with a simple demand letter online.

Please get in touch with us if you have any additional questions.