DoNotPay (DoNotPay.com) is a website and mobile application that provides a service that helps "consumers fight against large corporations and solve their problems like beating parking tickets, appealing bank fees, and suing robocallers." They have recently made the news for trying to have their "AI" officially allowed in a courtroom to argue legal cases. But when exploring their offerings, you may have noticed the "Poor" overall rating on Trustpilot and other places users have given them. If you are one of the many users trying to get your money back from their support team, you may find that the internal resolution offered is not to your liking. This article will explain how you can reputably send a demand letter, and take DoNotPay to small claims court if they owe you money.

Dispute can help you generate, notarize and file a case within minutes from your phone or computer.

Take Action in Small Claims

One of the most accessible legal forums is Small Claims Court where you can sue a company or individual for up to $10,000 in most states without the need for a lawyer. Small Claims Court offers you the opportunity to explain your complaint to a judge who has the power to order the other party to pay you the money that is owed.

In addition, Small Claims Court has additional benefits for the layman seeking legal action:

  • Small Claims Court Processes and procedures are generally simpler to follow than other more formal courts
  • Small Claims Court Filings are cheaper than filing in other courts
  • Lawyers are not usually allowed in Small Claims Courts.
  • The process is fast. You can usually expect a hearing within 1-2 months after your filing.

Reasons to Sue DoNotPay:

You may want to consider the following reasons when considering suing a DoNotPay. On their public-facing online profiles, people have complained for many different reasons. Here are a few that may qualify as reasons to go to small claims court:

  • Refund - If you are promised or owed a refund and it doesn't get processed back to your account
  • Unauthorized Charge - If your account is charged without warning or authorization
  • Unfulfilled Services - If you were advertised one service, and after purchase, find they offer a different than advertised offering
  • Unauthorized or Unaccredited Legal Advice - If they provided you with legal advice that went awry and they were legally not supposed to offer it

How to Sue (On Your Own)

It's important to note that the process can vary from state to state. But typically, suing in small claims court involves the following:

  • Write and Send a Demand Letter - Many courts ask that you send (and show proof) of a short, one-to-two-page formal request that lets the recipient know that they’ll face legal action if they don’t comply.
  • Fill Out the Court Forms - Each court has different forms required to file a case with them. Some states (such as California) have one form that covers the whole state, while others (such as Florida) have different forms depending on the location of the court. Don't forget you'll need to sign these forms and possibly have them notarized as well.
  • File the Forms with the Court - You'll need to either access their online portal or head to the courthouse directly to file your completed forms. Often, the court asks you to bring multiple copies so they can distribute the filing appropriately and they always charge some type of filing fee. The price of this fee varies ($25 - 400 depending upon the courthouse) and it can be awarded back to you if you win the case.
  • Serve the Defendant - If your case is accepted, most courthouses will ask that you "serve" the other party. This means you are notifying the defendant that a hearing is going to occur and the reason for it.
  • Attend your Hearing - After all that is said and done, you'll want to prepare for court and then attend your scheduled hearing where you'll present your case. Hopefully, the judge is empathetic toward your issue, and rules in your favor.

You may notice that even if filing in Small Claims Court is easier, it can take up a lot of your time. That's not to mention the time you may lose repeating a step or two if you accidentally do something wrong.

Whereas, if you use Dispute, you can generate a demand letter and small claims document within minutes from your phone or computer. We will connect you with the right forms from the courthouse you choose, and even file them on your behalf.

How to Sue Using Dispute

Here’s how you can file a small claim case with Dispute in a few easy steps:

1. Head to our website to access our software:

‎2. Click "Get Started" and choose the "Small Claims" service (or another if you'd like to start somewhere else).

‎3. Enter your case information including your info, the defendant's info and a summary of the issue.

‎4. Choose the courthouse where you want to file, answer their form's specific questions, and sign the document. Now you're on your way to preparing and filing a case directly with the court from your phone or computer.

Frequently Asked Questions:

Who is the Registered Agent?

  • The Registered Agent may vary depending on who you're filing against, and where you are filing. It's important to check the state's Secretary of State registered agent database for more information. In the state of California, DoNotPay's registered agent is listed as:

MIKHAIL KHAYRETDINOV

399 FREMONT ST, APT 2108

SAN FRANCISCO, CA 94105

Do I need a lawyer for Small Claims Court?

  • Not necessarily. One of the easier things about small claims court is that lawyers aren’t usually required. This may make the small claims process less intimidating and more affordable. But, still, the small claims process can get complicated. Consider filing through Dispute, as we simplify the small process with our software.

How much does it cost to file a Small Claims Case?

  • Court Filing Fees: The amount you will pay to file a small claims lawsuit depends on how much you are suing for and where you are suing. You can expect to pay between $30 to $400 to file the lawsuit. _If you cannot afford to pay court fees, you can ask the court to waive the fees.  ‍_Dispute charges a small fee to help generate, sign and/or file any documents on your behalf.
  • Serving Costs: Once the lawsuit is filed, you must notify the company that you have sued them. This is called "serving." Serving Costs can range from $20-100 depending on the local area.

How do I sue the DoNotPay App?

  • You can't sue the app (a software program) directly. But you can sue the people or businesses who are legally responsible for the application. In this case, that's DoNotPay, Inc that runs their app.

If you have any questions about filing a small claims case against a DoNotPay or accessing Dispute's software, please reach out and contact us.