How to File a Lawsuit Against CarMax
Buying a car can be a rewarding experience. But it can also quickly turn into a nightmare if you later discover the car had unreported mechanical issues, or the car dealership failed to honor a warranty.
What should you do in this situation? If attempts to work the issue out with CarMax or another car dealership lead to repeated dead ends, consider filing a complaint or even a lawsuit against the company. This article will explain how to file a lawsuit against CarMax.
Reasons to Sue CarMax in Small Claims Court
Small claims court is a quicker and more cost-effective place to file a lawsuit against a car dealership than a regular court. However, the maximum amount awarded in small claims court is usually $10,000 or less, depending on your state.
Some common reasons you could consider suing CarMax in court include:
- The vehicle isn’t Quality Certified. Hundreds of drivers who bought cars marketed by CarMax as being “Quality Certified” - meaning they received a 125-plus point inspection - complained of many issues, including problems with the engine, transmission, and power steering.
- Mechanical issues. The car you bought quickly developed severe mechanical problems.
- No title. After the purchase, the dealership didn’t provide title documents, and you’ve had no success obtaining them.
- Accident history. You were told the car had no history of accidents, but you later discovered it had been involved in one or more.
- Failure to honor a warranty. CarMax declined to pay for repairs even though you purchased warranty.
The Basics of Lemon Law
Lemon law is a consumer rights law that protects against auto manufacturer and dealer law. While they differ by state, they still help protect you from purchasing a bad vehicle.
Lemon law limits how many unsuccessful repairs can be performed on a vehicle. If your vehicle qualifies under lemon law, it will be much easier to recover damages.
Options Before Filing a Lawsuit Against CarMax
If possible, try to exhaust every outlet before taking a car dealership such as CarMax to court.
Contact CarMax Directly
First, contact CarMax directly by sending an online message, calling your local CarMax dealership, contacting the company’s customer service line, or even sending them a message on their Twitter handle, @CarMax. Make your case to them; you might be surprised about the outcome.
File a Complaint with the Better Business Bureau
File a complaint against CarMax with the Better Business Bureau. The BBB may be able to assist you. You can also review other complaints drivers made to the BBB about CarMax and learn whether the company responded to them.
File a Complaint to a Government Agency
If you can’t resolve the issue with CarMax directly, consider filing a complaint with the Federal Trade Commission or your state’s consumer protection agency.
Send a Demand Letter
Many states require that the consumer file a “demand letter” to a car dealership before filing a lawsuit in small claims court.
A demand letter is a formal request that outlines how much money you believe you’re owed and why. Also, include your contact information and mention that you plan to sue if the dealership doesn’t respond. Give the dealership between 7 and 14 days to respond before filing the suit.
Easily generate a demand letter with Dispute’s tools - enter in some basic information about your case, and generate a letter in minutes. Instead of handling printing, postage, and other small tricky things, let us send the letter for you.
Filing a Lawsuit Against CarMax
It can be frustrating to buy a new or used car that quickly develops mechanical issues. If you think you’ve been deceived by CarMax, try and resolve the issue outside of court. But filing a suit in regular or small claims court is an option if everything else fails.
Online small claims filing services will make filing extremely easy. Dispute’s software breaks down how to fill out a form into simple steps. We’ll take care of mailing and filing for you, so all you have to do is check your email and dashboard for updates to your case.
Here are some answers to other questions that you may have
How can I get out of a CarMax contract?
To get out of a CarMax contract, you’ll need to communicate with the dealer or the policy administrator. Keep your vehicle service contract and copies of other statements to document the issues.
Can I give my car back to CarMax?
You can give your car back to CarMax if it’s within the timeline that they have specified. You have 30 days to decide if you like the vehicle.
What is CarMax certified?
CarMax certified cars have passed CarMax’s inspection and have been reconditioned. Every car that CarMax car is CarMax Certified.